Frequently Asked Questions

All orders ship from our warehouse in Sydney, Australia

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 3 business days. Any orders placed on weekends and public holidays will be processed the following business day. Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

We currently partner with Australia Post for all deliveries.

We offer express and standard shipping options for orders within Australia. 


We do our best to make sure all parcels arrive as quickly and safely as possible. We recommend contacting our customer service team before Australia Post, with your name and order number so we can help you receive your parcel as soon as possible!

When following up your order, please refer to the tracking details provided in the email that was sent out upon purchasing the product. This will allow you to review the whereabouts of your package. 

If you are having issues please feel free to contact