United States Shipping

All US orders are sent DDP (Delivered Duties Paid) — which means your import duties and tariffs are taken care of at checkout. By pre-paying these fees upfront, your order will clear customs smoothly and arrive with no surprise costs on delivery.

Please note, if you’re making an exchange, US Customs treats each shipment as a new import. This means duties and tariffs will apply again on exchanged orders.

Shipping & Delivery:

We ship all orders from our Sydney studio using Australia Post, with full tracking included on every parcel.

Delivery Times

Australia

  • Standard: 2–8 business days

  • Express: 1–4 business days

USA & Canada

  • Standard International: 6–12 business days

  • Canada Service Suspension: All services to and from Canada are temporarily suspended due to national union strike action. We’ll resume shipping as soon as services restart.

Rest of World

  • Standard International: 6–25 business days

For international deliveries, your parcel will be passed on to your local postal service (like USPS, Royal Mail, or NZ Post) once it clears customs.

Order Processing

Each order is lovingly packed and shipped from our Sydney studio. Please allow 2–5 business days for processing — especially during peak periods, as we’re a small (but mighty) team.

Orders placed after 10AM AEST on Fridays or over the weekend will be processed from the following Monday.

As soon as your order is on its way, we’ll send you a tracking link via email. It can take up to 48 hours for tracking to update — this is totally normal, so don’t worry if it doesn’t show straight away.

If you ever have a question or something feels off, we’re always here to help — reach out to info@sabiswim.com.

SALES AND PROMOTIONAL PERIODS

We truly appreciate your patience during busier times like collection launches and sales. Please allow an extra 3–5 business days for your order to be processed — we’re working as quickly and carefully as possible to get your pieces to you.

Customer Support Hours

Monday to Friday, 9.00am – 5.00pm AEST

International Shipping

We ship worldwide with Australia Post Standard International, including full tracking.

Please note: Delivery estimates below refer to shipping time only and begin once your order has been dispatched. Please allow 2–5 business days for processing.

Shipping timeframes may vary depending on your local postal service and customs clearance.

International Rates & Estimates

New Zealand
$15 AUD | 5–7 business days

United States
$24 AUD | 6–10 business days

All US orders are sent DDP (Delivered Duties Paid) — which means your import duties and tariffs are prepaid at checkout. This ensures your parcel clears customs quickly and arrives with no surprise fees on delivery.

Please note: if you’re making an exchange, US Customs treats each shipment as a new import. Duties and tariffs will be applied again on exchanged orders.

Canada
$24 AUD | 6–10 business days

  • Canada Service Suspension: All services to and from Canada are temporarily suspended due to national union strike action. We’ll resume shipping as soon as services restart.

United Kingdom & Ireland
$25 AUD | 6–25 business days

Europe
$33 AUD | 6–25 business days

Asia
$35 AUD | 6–25 business days

China
$20 AUD | 6–20 business days

Oceania (excluding AU & NZ)
$20 AUD | 6–25 business days

Central America
$35 AUD | 6–25 business days

South America
$35 AUD | 6–20 business days

Africa
$35 AUD | 6–25 business days

Israel
$34 AUD | 6–25 business days

Tracking Your Parcel

You’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.

You can follow your parcel at any time via Australia Post’s tracking page.

For international orders, your parcel will be transferred to your country’s local postal service using the same tracking number.

Need help? You can contact your delivery provider directly using the details below:

Australia Post
13 POST (13 7678) — within Australia
+61 3 8847 9045 — from overseas
auspost.com.au/track

USPS (United States)
1-800-275-8777 | usps.com

Royal Mail (United Kingdom)
03457 740 740 | royalmail.com

NZ Post (New Zealand)
0800 501 501 | nzpost.co.nz

Import Duties, Taxes & Tariffs

International orders may be subject to customs duties, import taxes, or tariffs. These fees are set by your local customs authority and can vary depending on your country and the value of your order.

For most regions, these charges are not included in your order total and remain the responsibility of the customer. The exception is the United States, where all orders are shipped DDP (Delivered Duties Paid) — meaning duties and tariffs are prepaid at checkout for a smooth, fee-free delivery experience.

Please note, duties and taxes are non-refundable, even if you choose to return your order. For US customers, exchanges are treated as a new import, which means duties and tariffs will apply again on exchanged items.

If you’re ever unsure, we recommend checking with your local customs office before placing your order.

Lost or Undeliverable Parcels

Once your parcel is marked as delivered by the courier, it’s considered fulfilled.
We’re not responsible for parcels that are lost or stolen after delivery — but if something doesn’t look right, please email us at info@sabiswim.com. We’ll always do our best to support you.

Please double-check your shipping address before checking out — we’re unable to make changes once your order has been processed.

Orders cannot be refunded or reshipped if they are:
• Sent to an incorrect address entered at checkout
• Refused or unclaimed by the recipient

Customs Delays
Please note that international orders may be subject to customs inspections in the destination country. While most parcels clear within the standard delivery timeframe, occasional delays can occur due to customs processing, which is outside of our control. In rare cases, this process can take up to 45 days. We recommend ordering in advance if you need your item by a specific date.