Returns Policy

Under normal circumstances we do not offer refunds unless an item arrives faulty or damaged. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear, this does not include original shipping charges.

Please choose your pieces carefully as we are not able to provide refunds on any other basis than in the case of a faulty item.

HOW DO I RETURN MY ITEM(S)?

1. Please email us at info@sabiswim.com with your order number and name of item(s) you wish to return, placing 'return' in the subject line.
2. Once your return has been lodged, we will email you the next steps in returning your item(s).
3. Please check your item(s) to ensure they are in perfect condition as Sabi cannot accept any item(s) returned worn or tampered with in any way.
4. Ship your parcel to the address provided. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit. Items sent back to us without first requesting a return will not be accepted.
5. Once we receive your return, we will email you a store credit in the form of a gift card, which can be used store-wide.
6. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are stained.

Please allow up to 3 business days from when your return is received at our warehouse for your store credit to be issued.

Sabi is not responsible for any lost or damaged item(s) when returning.

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3 business days.

Store Credits are valid for 12 months which can be used storewide, online only.

The shipping cost of returning an item for an exchange are not covered or reimbursed by SABI.

Original shipping charges are non-refundable and customers will be responsible for shipping charges when repurchasing using store credit.

For international returns duties, taxes and VAT are not refundable.

All items marked as final sale, or with a discount code over 15% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our customer service team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Sale items including items purchased during flash sales or with a code above 15%.
• Items that have been worn with the hygiene sticker and/or tags removed 
• Items that have been marked, stained or damaged.

Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact our customer service team within 14 days so we can start the exchange process.  

Sabi will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

If your package shows signs that it was damaged in transit please email our customer service team within 7 days.