All orders are carefully packed and dispatched from our Sydney warehouse during business hours (Monday to Friday, 10AM to 4PM AEST).

Please allow 2 to 5 business days for processing, and an additional 3 to 5 business days during collection launches and sale periods.

Orders placed after 9AM AEST on Fridays, or over the weekend or public holidays, will be processed from the next business day.

Once your order has been dispatched, you will receive a tracking link via email. Please allow up to 48 hours for tracking to update.

While we do our best to meet the below delivery timeframes, they are estimates only and may vary depending on your location and external delays.

Standard shipping: 2 to 6 business days
Express shipping: 1 to 3 business days

Orders are shipped via Australia Post.

Shipping timeframe: 3 to 15 business days

Orders are shipped via Australia Post Delivered Duties Paid. All duties, customs, and taxes on orders are calculated at checkout, so your order arrives with no additional fees.

Australia Post may occasionally request additional information from the receiver. It is the customer’s responsibility to provide this and notify Sabi Swim of any issues. If returns occur due to late supply of documentation, customers are liable for return shipping costs charged by Australia Post and will receive a refund minus any additional incurred fees.

Shipping timeframe: 3–15 business days

Orders are shipped via Australia Post. For UK orders under £135 GBP, duties, customs and taxes are calculated and displayed at checkout, ensuring your order arrives with no additional fees payable upon delivery. Orders over £135 GBP are shipped DAP (Delivered At Place). Any applicable duties, taxes and customs fees are payable upon import into the UK or, in some cases, upon delivery. These fees are not calculated or displayed at checkout.

Please note that duties, taxes, shipping, and shipping protection costs are not eligible for store credit on exchange or return orders and will not be included in your store credit provided.

Australia Post may occasionally request additional information or documentation from the recipient. It is the customer’s responsibility to provide any requested information promptly and notify Sabi Swim of any issues. If an order is returned due to the late provision of required documentation, the customer is responsible for the return shipping costs, less any duties and taxes paid.

Shipping timeframe: 5 to 7 business days

Orders are shipped via Australia Post Standard International, with tracking provided once your order has been dispatched.

Once your parcel arrives in New Zealand, it will be handed over to NZ Post for final delivery. You can continue to track your parcel using the same tracking number or contact NZ Post on 0800 501 501.

Please note that any customs duties or taxes (if applicable) are the responsibility of the customer and are not eligible for refund.

Shipping timeframe: 6 to 25 business days

Orders are shipped via Australia Post Standard International. Orders are shipped DAP (Delivered At Place). Duties and taxes are not calculated at checkout and are payable upon import into your country or, in some cases, upon delivery. Once your parcel has cleared customs, it will be handed over to your local postal service for final delivery.

Please note that any customs duties, taxes or import fees are the responsibility of the customer and are non-refundable.

Duties, taxes, shipping, and shipping protection costs are not eligible for store credit on exchange or return orders.

International orders may be subject to customs inspections and clearance procedures, which can occasionally cause delays beyond estimated delivery timeframes.

United States & Canada: Import duties and taxes are calculated at checkout and charged in accordance with applicable government requirements. 

United Kingdom: For orders valued below £135 GBP, duties and taxes are calculated and collected at checkout, ensuring no additional fees are required upon delivery. For orders where the total value of goods exceeds £135 GBP, VAT and applicable duties are payable upon import.

Rest of World: Orders are shipped DAP (Delivered At Place). Duties, taxes and import fees are the responsibility of the customer and are payable upon import or, in some cases, upon delivery.

For all other international destinations, customs duties, taxes and import fees (if applicable) are the responsibility of the customer and are determined by your local customs authority.

We are not responsible for delays caused by customs processing, however we will always do our best to assist where possible. In rare cases, this process can take up to 45 days. We recommend ordering in advance if you need your item by a specific date.

Please note that duties, taxes, shipping, and shipping protection costs are not eligible for store credit on exchange or return orders.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Orders shipped via Australia Post can be tracked here. For international deliveries, your parcel may be transferred to your local postal service once it has cleared customs, using the same tracking number.

Once your parcel is marked as delivered by the courier, it’s considered fulfilled.
We’re not responsible for parcels that are lost or stolen after delivery, but if something doesn’t look right, please email us at info@sabiswim.com. We’ll always do our best to support you.

Please double-check your shipping address before checking out, we’re unable to make changes once your order has been processed.

Orders cannot be refunded or reshipped if they are:

• Sent to an incorrect address entered at checkout
• Refused or unclaimed by the recipient

For orders experiencing delivery delays, please note that we are currently working within our carriers’ 7-business-day SLA for investigation responses. Once a parcel is flagged as delayed, lost, or missing, we are required to allow up to 7 business days for the carrier to complete their review and provide an update on the shipment status.