FAQS

For orders to the United States, United Kingdom and Europe, we ship using a Delivered Duties Paid service. This means duties, taxes and VAT are prepaid at checkout, so your order will arrive with no additional fees.

For all other international destinations, orders may be subject to customs duties, import taxes or tariffs once they arrive in your country. These charges are set by your local customs authority and are not included in your order total.

Any applicable duties, taxes or import fees remain the responsibility of the customer and are non-refundable.

If duties or taxes are not paid and a parcel is returned to us, a store credit will be issued once received. Refunds are not offered in these cases.

We recommend monitoring your tracking and contacting your local postal service if you are notified of any required payments. If you are unsure, we suggest checking with your local customs office prior to placing your order.

All orders ship from our warehouse in Sydney, Australia

The dispatch date of your order will depend on the order processing time. Our dispatch team endeavors to process all orders as quickly as possible. We aim to dispatch all orders within 1 to 3 business days of purchase from our warehouse in Sydney, Australia. During sale periods, please allow an additional 3 to 5 business days for your order to be dispatched due to higher than normal volumes of orders.

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 3 business days. Any orders placed on weekends and public holidays will be processed the following business day. Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our warehouse in Sydney. Please note that delivery timeframes are in addition to processing times.

Australian Delivery: 

Standard Delivery - Please allow 3 to 8 business days after processing to receive your order, pending on if you are located in the metro or non-metro area.

Express Delivery - Please allow 1 to 4 business days after processing to receive your order, pending on if you are located in the metro or non-metro area.

International Delivery: 

Standard - Please allow 6-30 business days after processing for you to receive your order once shipped.

Please see our Shipping page for all available countries and delivery fees.

Delivery Delays: We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network. If you have any question about receiving your order, please contact our customer care team at info@sabiswim.com

We currently partner with Australia Post for all deliveries.

We offer express and standard shipping options for orders within Australia.

We do our best to make sure all parcels arrive as quickly and safely as possible. We recommend contacting our customer service team before Australia Post, with your name and order number so we can help you receive your parcel as soon as possible!

When following up your order, please refer to the tracking details provided in the email that was sent out upon purchasing the product. This will allow you to review the whereabouts of your package. 

If you are having issues please feel free to contact sabiswimwear@gmail.com

As our dispatch team are busy packing your order as soon as it is placed, we have a small amount of time to amend your shipping address. Please email our customer care team and they will try their best to fix it up before your order is shipped out. Please note, we cannot guarantee your address will be fixed before it is collected.

If we are unable to update this and your order comes back to us, there will be a $10 Domestic Fee to have your item re-sent. Any items lost due to the incorrect address we are not liable for. 

Australia
No duties.

New Zealand
No duties on orders under $1000 NZD.

United States
All US orders are shipped DDP (Delivered Duties Paid). This means duties and tariffs are prepaid at checkout in addition to shipping, so your order clears customs smoothly and arrives with no surprise costs on delivery. Please note, if you make an exchange, duties and tariffs will apply again as US Customs treats every shipment as a new import.

Other International Orders
All other international deliveries may be subject to customs duties, import taxes, or tariffs once they arrive in your country. These charges are set by your local customs authority and are the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination. For more information, we recommend checking with your local customs office.

Sabi Swim reserves the right to deduct any costs incurred from orders that are refused at customs, including a redirection fee. Packages may also be subject to customs clearance procedures that can cause delays beyond the original delivery estimates. Please keep this in mind when placing your order.

Sabi Swim is not responsible for any additional fees incurred. We are legally required to state the full retail value of the goods you are purchasing.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link. Please allow up to 48 hours for updates to appear on the tracking page after the notification.

If your tracking shows that your order has been delivered but the parcel cannot be located and is missing please follow the below steps: 

1.  Check your mailbox and have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. If applicable, please check your mail room or front desk reception. You could also check with other members of your household and neighbours to see if they received the package on your behalf as we do see this happen quite often.

2. If you still cannot locate this parcel, please report the missing parcel direct with the courier. 

3. Once this is reported, please let us know the inquiry lodgement number and provide us with a screenshot of the report/email. 

4. Sabi will provide a solution, however, please know we cannot offer refunds on missing parcels. 

If your area does experience mail theft, we do recommend having your parcel delivered to secure parcel locker as we cannot accept responsibility for stolen parcels.

We are so sorry to hear your parcel is delayed. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this arise.

Australian Deliveries

If you are located in Australia, please lodge a customer inquiry direct with Auspost via your tracking link. In the event they are unable to locate your parcel, please reach out to our customer service team who will assist with a solution. 

International Deliveries

If you are located outside of Australia, and your tracking link has not updated in 5 business days, please be sure to check your inbox for any email updates, your order may be on hold due to unpaid customs duties fees. If this is not the case, please reach out to our customer service team who will open an investigation with the carrier. 

We are so sorry to hear your ShopApp may have not have updated as Shipped. 

In most cases, your order will be dispatched within 1-5 business days. If this time has passed and your shop app still shows the order status as "Ready to Ship", try clicking onto the tracking link located at the very top of the order. This link will provide you with an up to date status of your shipment. 

You can also check your inbox for the Sabi shipping confirmation email which will include your tracking number or alternatively, you can log into your Sabi account and check your order history. 

If you have any further issues, feel free to contact our customer service team via info@sabiswim.com

Yes! We’re so happy to offer our community free shipping on larger orders.

• Australia: Free standard shipping on all orders over $150 AUD.
• International: Free standard shipping on all orders over $220 AUD.

For orders below these amounts, standard shipping rates will apply and are displayed at checkout. Please note that for US customers, duties and tariffs are still collected at checkout in addition to shipping — even when your order qualifies for free shipping. This ensures your parcel clears smoothly and arrives with no surprise fees on delivery.

During sale periods, complimentary shipping is not available.

Customs agencies in each country review imported goods before they can be delivered. This process usually only takes a few days, but in rare cases can take up to 45 days. We unfortunately have no control over how long a parcel may be held. If your order is delayed in customs, we recommend contacting your local postal service with your tracking number for further updates.

Our currency will change based on your location.

We accept payment by Visa, MasterCard, PayPal, Apply Pal, AfterPay, Sabi Swim Gift Cards and store credit.

Afterpay is an interest-free payment plan option where you can buy now and pay for your purchase in 4 equal fortnightly instalments. The funds for the first payment will need to be available on your card at the time of purchase.

To apply a promotional or discount code to your order, enter the code in the ‘Gift Card or Discount Code’ field at checkout and click apply. The discount will be applied on eligible items only. To find out what products are eligible for a sale or discount, see our Terms and Conditions.

Unfortunately, we are unable to apply a promotional discount or sale price after the sale period has ended. Please read the promotional terms and conditions carefully to be aware of the start and finish dates of the offer.

We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: Vouchers cannot be combined with other discount codes.

We try our best to restock our bestsellers frequently.

If you are waiting for a specific product, be sure to head to the product page and sign up for restock notifications.

Unfortunately, adding an item to your cart does not mean they are reserved. If an item has sold out after it has been added to your cart, you will see a message at checkout about the item unavailability.

If you have missed out on an item and it is listed as ‘sold out’, you can sign up to receive an email notification when the item is back in stock. On the product page, simply select your desired size and click the ‘Notify When Available’ button to sign up.